Samsung Server 189 Error - How To Fix

Samsung Server 189 Error – How To Fix

Samsung TVs are among the most popular televisions in the market. They come equipped with various features that make them stand out from their competition. However, like any other technology, they are also prone to errors and malfunctions. One such error that users face is the “unable to connect to Samsung server 189” error.

This error is typically associated with the Samsung Smart TV platform and occurs when the TV is unable to establish a connection with the Samsung server. This can be frustrating for users as it prevents them from accessing online features such as streaming apps, firmware updates, and more.

If you’re experiencing this error, don’t worry. There are a few steps you can take to fix it. In this article, we’ll discuss how to fix Samsung TV error code 189 and get your TV back up and running.

Check Your Internet Connection

The first thing you should do when you encounter this error is to check your internet connection. Ensure that your TV is connected to the internet and that your internet connection is stable. If you’re using Wi-Fi, make sure that your TV is within range of your router and that there are no obstructions blocking the signal.

Reset Your TV

If your internet connection is stable, the next thing you should do is to reset your TV. To do this, follow the steps below:

  1. Press the Menu button on your remote control.
  2. Go to Support.
  3. Select Self Diagnosis.
  4. Choose Reset.

This will reset your TV to its default settings, which may resolve the error.

Update Your TV’s Firmware

If resetting your TV didn’t work, the next step is to update your TV’s firmware. Outdated firmware can cause various issues, including the “unable to connect to Samsung server 189” error. Here’s how to update your TV’s firmware:

  1. Press the Menu button on your remote control.
  2. Go to Support.
  3. Select Software Update.
  4. Choose Update Now.

If there’s an update available, your TV will download and install it automatically. After the update is complete, check if the error is resolved.

Check for Service Outages

If you’re unable to connect to the Samsung server even after resetting your TV and updating its firmware, there may be a service outage in your area. Samsung occasionally performs maintenance on its servers, which can result in temporary service outages. You can check if there’s an outage by visiting the Samsung support website or contacting their customer support.

To check for a service outage on the Samsung support website, follow these steps:

  1. Go to the Samsung support website.
  2. Click on the “TVs” category.
  3. Select your TV’s model number.
  4. Look for any notices or alerts regarding service outages.

If there’s an outage, you’ll need to wait for Samsung to resolve the issue before you can connect to the server again.

Reset Your Router

If you’ve checked your internet connection and there are no service outages, the issue may be with your router. Try resetting your router by unplugging it for a few minutes and then plugging it back in. This will reset your router and may resolve any connectivity issues that were causing the error.

Here are the detailed steps on how to reset your router:

  1. Locate your router and unplug it from the power source.
  2. Wait for about 1-2 minutes.
  3. Plug the router back in and wait for it to power on.
  4. Try connecting to the Samsung server again.

If resetting your router doesn’t work, you may need to contact your internet service provider (ISP) for further assistance. They can help you troubleshoot any issues with your internet connection that may be preventing you from connecting to the Samsung server.


The “unable to connect to Samsung server 189” error can be frustrating, but it’s not uncommon. By following the steps above, you can fix this error and get back to enjoying your Samsung TV’s features. Remember to check your internet connection, reset your TV, update your firmware, check for service outages, and reset your router if necessary. If the issue persists, contact Samsung customer support for further assistance.

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