Many people have been reporting a common issue with their Roku TVs. Their TV screen goes black, but audio still comes out of the speakers. Roku themselves have addressed this issue and have come up with fixes for those unfortunate enough to be plagued by this black screen with audio issue on their TV.
While this black screen with audio issue might be just something software related, it can also have something to do with the actual TV hardware, such as the backlight or a circuit board fault. In this case, your TV can only be fixed by a professional. If you have a warranty, you can also send your TV back to Roku and get a replacement.
Before sending your TV out for a replacement or repair, let’s try fixing it by ourselves!
Why Does My Roku TV Show a Black Screen with Audio?
This question doesn’t really have an easy answer, as many things can go wrong. In the best-case scenario, it’s simply a software error. If you have a game console or a TV box connected to your Roku TV, it can also be a loose cable connection. The first thing you can do is to check every cable connection going into your Roku TV.
How to Factory Reset a Roku TV Device
Usually, a factory reset is done through your Roku TV’s menu, but since you can’t actually see anything on the screen, it has to be done another way. If your Roku TV has a black screen with audio still working, follow these steps to hard reset it without having to access the TV menu.
Performing a hard reset depends on the type of TV you have. Check the back or bottom of your Roku TV and look for a RESET button. Some TVs have a tactile button, and some might have a pinhole button. If you have a pinhole button, you will need to use a straightened paper clip or a thin ballpoint pen.
First, make sure your Roku TV is powered on and that the black screen with audio issue is still present. Press and hold the reset button for about 10 seconds. The indicator light located on your TV will start blinking rapidly when the factory reset it complete.
Your Roku TV black screen with audio issue should now be gone, since the TV has been reset to its factory settings.
What if factory resetting didn’t help?
In this case, there is still something you can try. Roku TV users have reported that unplugging your device for 5–10 minutes and then plugging it back in solved the black screen with audio issue. Also check if your TV is plugged into a smart plug, as it may interfere with your Roku TV.
If none of these fixes worked for you, then it’s surely a hardware issue and you will have to get your TV professionally repaired or sent back to Roku for a replacement.
These days, devices fail all the time, and most of the time, repairs are costly. Trying to fix things by yourself is a very easy thing to do. As long as you don’t go into the hardware side of things, you’re good to go. But, if you’re skilled enough, you can go in depth and actually change components inside the TV by yourself!
Factory resetting and doing the plug trick is the most you can do to try to fix your Roku TV. And that’s without going too far into unknown territory.