Ring Spotlight Cam Stuck in Black and White

Ring is among the best manufacturers of home security devices. The Ring Spotlight Cam is one of their popular products as it offers plenty useful features such as:

  • 1080p Full HD video resolution
  • Night vision up to 30 feet
  • 2-way audio
  • A 110dB siren

The one feature that stands out the most is the night vision. It allows you to clearly see what goes on around your home even when there is no light. Home security has never been better, as the Ring Spotlight Cam will also record event footage, meaning that every time the devices detects motion, it will record and archive the video. Ring also offers cloud storage so you can store more recordings, however, this is a paid service, with a starting price of $3 a month for 60 days of recorded event history.

Sometimes though, a glitch might occur and your Ring Spotlight Cam will be stuck In black and white mode. So here comes the question:

Why is my Ring Spotlight Cam Stuck in Black and White?

This can happen for various reasons, such as a software error or even human error. The Ring Spotlight Cam detects light and if the light level is too low, it automatically switches to night vision mode.

If you look at your camera and a red light is visible on the front of your camera then night vision is on. If the camera is placed under a porch or somewhere where it may not receive enough light, try moving it to a more lit up area and see if it makes a difference.

How To Fix a Ring Spotlight Cam Stuck in Black and White?

Fixing your Spotlight Cam is not as hard as you’d think and it mostly depends on what causes your device to switch to night vision mode.

Camera Placement

Pinhole Porch Chairs | This pinhole camera uses the removabl… | Flickr

As mentioned above, your Spotlight Cam detects the light level around it and automatically switches to night vision mode. Moving your camera to a better lit up location and checking if the red light on the front of your camera is still present is one of the easier fixes if lack of light is causing the issue.

Also check if an object or plant is blocking light and shading the camera. Try moving said object and check if the problem is fixed.

Restart your Ring Spotlight Cam

When in doubt – restart. This usually fixes most tech-related problems and it might just work for this problem too. This will reset your camera’s settings to try to get it out of night mode. Keep in mind that if you have your Spotlight Cam wired, you will have to first disconnect it from its power source.

To reset your Ring Spotlight Cam, find the orange button located on the back of your device. Press and hold the button for 15 seconds and check if a light flashes on the front of the camera. If the light is flashing, congratulations, you have reset your Ring Spotlight Cam. If nothing happens, try holding the button once again.

The rebooting process takes around 5 minutes to finish. After rebooting, power up your device and set it up. You should then notice that the camera is not stuck in black and white anymore.

If you still encounter this problem, let’s try one more fix.

Setup Infrared in the Ring App

This is your last resort before having to call Ring’s tech support (which is actually really good, so don’t worry if that’s the case). You should have the Ring App installed on your mobile device already, but if you don’t, you can download it from the Google Play Store if you have an Android device or from the App Store if you have an Apple device.

While in the app, do the following steps:

  1. Press on the 3 dots located on the top right-hand corner of your dashboard.
  2. Select the cogwheel “Settings” icon and press on “Video Settings”.
  3. Press “Night Vision” and toggle the “auto” setting.

Doing this will set the night vision mode to auto, if it’s not already set. This means that whenever the camera doesn’t detect light, it will switch to night vision mode.

If this doesn’t fix your problem, head over to Ring’s Tech Support Webpage as they offer free support. You can choose to have a live chat with a tech support employee or you can also call them. They will try their best to guide you through the repair process and might even make remote changes to your camera.

At this point, if none of these fixes work for you, try checking if your device still has warranty and try sending it for repair or even for replacement.

Conclusion

While these fixes might work for some people, they might not work for you. Your Ring Spotlight Cam being stuck in black and white problem might be a software-related problem or even a hardware-related problem, which can only be fixed by sending your device for repair.

 

 

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